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Booking Terms and Conditions

General terms and Conditions:


Span Safaris organizes safaris to Uganda and Rwanda.  For better and Quality services, please read our Terms and Conditions carefully as they set out our respective obligations and form the basis of your contract with us after confirmation of any Safari. In these terms and conditions, "you" means all persons named on the booking (including anyone who is added or substituted at a later date) and "we" and "us" means Span Safaris Ltd

Accuracy of Information


Our descriptions, information and opinions provided in respect of Uganda’s National parks, Wildlife, accommodation, tour itineraries, gorilla and chimpanzee permits and security focuses are given based on the latest information available in the country. Therefore the information is accurate and we cannot accept any responsibility or liability for any errors or omissions caused by matters beyond our control.

Accommodations (Lodges and Hotels)


Span Safaris recommends the best Hotels and lodges for budget, mid range and Luxury. Unless a specific accommodation is requested, we always consider our recommended hotels and lodges the best because of the good value services provided and the rates for the services. Room rates or Prices are based on two persons sharing a double or a twin-bedded room and also single supplements are available. We reserve the right to substitute equivalent or superior hotels. We make every effort to arrange shared accommodations for single travelers when requested to do so. If the request cannot be honored, the quoted single supplement will apply.

Cancellations by Us


Occasionally, Span Safaris has to cancel confirmed bookings. Always we endeavor to avoid canceling, but we must reserve the right to do so in case the cause is beyond our control. We shall not cancel any confirmed holiday less than 60 days before departure unless we are forced to do so as a result of unforeseen circumstances which are beyond our control.  If we cancel your holiday (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available. If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference. Alternatively you are entitled to a full refund of all monies you have paid to us save that paid for gorilla permits which can only be refunded if the refund has been made available to us. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation.

Cancellations by You


Should you or any member of your party be forced to cancel a safari with us, you must advise us in writing in advance. A cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation and as we may be unable to resell your holiday, cancellation fees, excluding insurance, will be levied per person as follows: Period before departure Cancellation charge (as percentage of total Tour price paid where applicable)

Cancellation Policy


Cancellations received will be subject to the following forfeit of the total Safari or tour cost:

101 days and above 20%
61-100 days 30% of tour cost
46-60 days 50% of tour cost
16-45 days 80% of tour cost
0-15 days 100% of tour cost

NB. Cancellation fees are based on the date your written notification is received at Rwandasafariadventure

Complaints during the safari


All complaints must be reported immediately to our representative and to the supplier of the service(s) in question, who will do their best to resolve any problem. If any of the party members remain dissatisfied, a written report should be submitted to the Safari Manager in Kampala as soon as possible after the incident and not later than 20 days after completion of your holiday. This will enable us to investigate them fully.

Gorilla Permits


Only when payment has been received can permits for gorilla tracking in the relevant National Park be purchased. Getting a gorilla permit is not a guarantee of seeing a gorilla. Local conditions sometimes mean that access to the gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to gorilla viewing being cancelled, whether it is closure of the National Park or borders; absence of the gorillas; security changes. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. We shall use our maximum endeavors to obtain a refund and if a refund is paid by the relevant authority, we shall pass it on to the client,
Note that the chances of seeing the gorillas stand at 98%.

Insurance


It is advisable that before undertaking a holiday with us that you have, appropriate insurance for the type of holiday being taken. Such insurance should fully cover death, personal injury, medical expenses, repatriation in the event of accident or illness or death, cancellation or curtailment of the holiday by side and loss of, damage to, or theft of the clients' personal property. Activities with a greater inherent risk, such as mountaineering, animal tracking on foot, white-water rafting should be covered. Evacuation cover is provided by Eland Tours and Travel for clients undertaking a full safari package like yourselves.

Modes of Payment


At the time of booking you must confirm acceptance of these terms and conditions and pay a deposit of 40% of the price of your holiday including fees for gorilla permits. If written acceptance is not received from you, we shall assume acceptance of the Terms and Conditions once you make the deposit. The balance must be paid in full before the start of the safari or in cash upon arrival.

Taking Photographs


Span Safaris reserve the right to take photographic images of individual participants to be used for commercial promotion of our safaris packages. Those members who prefer that their pictures should not be used are asked to identify themselves to their tour escort at the start of the tour.

Safari Quotations / Prices


Make sure that the quotation given with details of number of clients, dates, accommodation, transportation, permits, park fees and all other services to be provided is clear and accurate before confirming the booking in writing. All references to quotations in writing shall include reference to correspondence by facsimile and electronic mail. The price of your chosen holiday will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices and will do so as soon as we become aware of any such error. However, every care is taken to ensure that we provide right figures.

In case such a situation arises, if you are required to pay more than 10% of the original holiday price, you will be entitled to cancel your holiday with the full refund of all the money paid to us except for fees paid for gorilla permits. Should you decide to cancel under these provisions, you must exercise your right to do so within 14 days of notification to you of the surcharge. We reserve the right to increase or decrease the prices of unsold holidays at any time.

Safari Quote Terms

All Safari Prices INCLUDE:


Airport transfers, Accommodation, All meals as stated; Full time English-speaking driver/guide, Fuel costs, Transportation in a 4x4 safari vehicle, boat trips, Park entrance fees,  gorilla and chimpanzee permits where applicable, Mineral water, ferry crossing and Vehicle entrance fees

All safari prices EXCLUDE:


All items of a personal nature such as entry visas, tips, telephone calls, laundry, gifts, airport taxes and all drinks.